Privacy Policy

1. Who we are

NovelRoot Collective provides premium creative writing education and community services. You can reach us at [email protected] or +1 (415) 555-0198.

2. Information we collect

We collect information you provide directly (name, email, messages, course enrollments), technical data (IP address, device and browser info), and usage data (pages viewed, features used). Payment details are processed by trusted payment providers and are not stored on our servers.

3. How we use information

• Provide and improve courses, cohorts, and support
• Personalize content and recommendations
• Process transactions and send confirmations
• Communicate updates, newsletters, and policy changes
• Detect, prevent, and respond to security issues

4. Legal bases

We process data based on your consent, contract performance, legitimate interests (service improvement, fraud prevention), and compliance with legal obligations.

5. Cookies and tracking

We use essential cookies for authentication and preferences, and optional analytics cookies to improve the experience. You can accept or decline non-essential cookies via the cookie banner. See also our Terms.

6. Sharing

We share data with service providers under contract (hosting, analytics, email delivery) who must protect it and use it only for our instructions. We do not sell personal data.

7. Data retention

We keep data as long as needed to provide services and meet legal requirements. You may request deletion where applicable.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or port your data; to object or restrict processing; and to withdraw consent. To exercise rights, contact [email protected].

9. Security

We use administrative, technical, and physical safeguards. No method is 100% secure, but we continuously improve our protections.

10. Children

Our services are intended for users 16 and older. We do not knowingly collect data from children under 16.

11. International transfers

Data may be processed in countries with different laws. We use appropriate safeguards such as standard contractual clauses.

12. Changes to this policy

We will update this policy when needed and post the new effective date. Material changes will be communicated by email or prominent notice.

13. Contact

For privacy questions, email [email protected] or write to us at NovelRoot Collective, 548 Market St, San Francisco, CA 94104, USA.